Privacy Policy

Last updated: January 30, 2025

This Privacy Policy explains how PristineBag (“we,” “us,” “our”) collects, uses, and protects personal information when you visit our website, interact with us, or use our services. By using our website pristinebag.com (the “Site”) and associated services (collectively referred to as the “Services”), you agree to the practices outlined in this Privacy Policy. References to “you” and “your” apply to all users of our Services, including customers and visitors.

Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page, with the effective date amended accordingly. Continued use of the Site constitutes acceptance of these updates.

Information We Collect

We gather personal information to deliver and enhance our Services. The types of data collected include:

1. Information You Provide Directly

• Contact Information: Name, address, email, and phone number.
• Order Details: Billing and shipping information, payment confirmations, and related order details.
• Account Information: Usernames, passwords, and security data for account access.
• Customer Support Messages: Information you share when contacting us.

You can opt not to provide certain information, but doing so may limit access to specific features.

2. Automatically Collected Information

We use cookies and tracking technologies to collect data such as:

• Device and browser information.
• IP addresses.
• Interaction and usage patterns on the Site.

3. Information from Third Parties

We may receive personal information from:

• Payment processors for fulfilling orders.
• Service providers such as Shopify, used for running our Site.
• Marketing and analytics partners who assist in personalizing your experience.

How We Use Your Data

The personal information we collect is used for the following purposes:

• Providing Services: Processing payments, fulfilling orders, managing accounts, and facilitating shipping and returns.
• Marketing: Sending promotional emails, tailoring advertising, and notifying users about special offers.
• Security: Detecting and preventing fraud or malicious activities.
• Improving Services: Enhancing customer support and user experience.

Cookies and Tracking Technologies

We use cookies to enhance site functionality, improve user experiences, and conduct analytics. You can manage cookie preferences through your browser settings; however, disabling cookies may limit site functionality.

Additionally, our Site recognizes Global Privacy Control (GPC) signals, allowing you to opt out of certain data-sharing practices.

Sharing Personal Information

We share personal data with:

• Service Providers: For order processing, IT support, and analytics.
• Marketing Partners: To deliver personalized advertising.
• Legal and Compliance Reasons: For regulatory compliance or as required by law.

We do not sell or share sensitive information without explicit consent.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate information.
• Deletion: Request the removal of personal data.
• Opt-out: Restrict the sharing of personal information for marketing or advertising purposes.
• Portability: Transfer your data to another service provider.

To exercise these rights, please contact us using the details below. We will verify your identity before fulfilling such requests.

Data Security and Retention

We take reasonable measures to protect your data. However, no method of transmission over the Internet is completely secure. Retention periods depend on factors like legal requirements, dispute resolutions, or business needs.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age. If you believe a child’s information has been provided to us, please contact us for its removal.

International Data Transfers

Your data may be processed outside your home country. Transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses where necessary.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: info@pristinebag.com
• Address: Oreliveien 8, 0580 Oslo, Norway

 

PristineBag acts as the data controller for your personal information.