Refund Policy

We provide a 60-day return policy, allowing you 30 days from receiving your item to request a return.

Return Eligibility

To qualify for a return, your item must be:

• In its original condition (unworn, unused, with tags).
• Packaged in its original packaging.
• Accompanied by a receipt or proof of purchase.

To start a return, contact us at info@pristinebag.com. For any return-related inquiries, feel free to reach out.

Damages & Issues

Please inspect your order upon arrival and notify us immediately if:

• The item is damaged or defective.
• You received the wrong product.

We will evaluate the issue and resolve it promptly.

Non-Returnable Items

We cannot accept returns for:

• Perishable goods (food, flowers, plants).
• Personalized or custom-made items.
• Personal care items (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.
• Sale items or gift cards.

If you are unsure about your item’s eligibility, feel free to contact us.

Exchanges

To exchange an item, the fastest way is to return the original product and place a new order separately. Once your return is approved, proceed with purchasing your desired item.

EU 14-Day Cooling-Off Period

For orders shipped within the European Union, you have 14 days to cancel or return your order for any reason. The returned item must be:

• Unworn, unused, with tags, and in original packaging.
• Accompanied by a receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund approval status. If approved, your refund will be issued to your original payment method within 10 business days.

💡 Note: It may take additional time for your bank or credit card provider to process the refund.

If you haven’t received your refund after 15 business days, please contact us at info@pristinebag.com